Claim your Sprout Pay benefits reimbursements.
How to submit your claim to Sprout Family
Send an email to claims@sproutfamily.ca and include the following information:
Full name
Date of claim
Claim amount
Description of the product or service expense
Attach the following documents to your claims submission. Missing documents will lead to delayed claim reimbursements.
Invoice or bill with an itemized list of product/service charges
Proof of payment (transaction receipt or bank account charge)
Have questions about your claim?
You can include any questions in your email to claims@sproutfamily.ca, or reach out to your Family Building Advisor on the Sprout portal.
When will you receive a reimbursement?
The Sprout team will review your claim to confirm eligibility for reimbursement based on our Benefits Guide.
You will receive a direct deposit to your bank account (which you provided on the Sprout portal in your onboarding session) within 30 days.