Sprout Family Inc., (“Sprout” “we”, “us”, “our”) respects the privacy of all of our users, including individual employees or members (“User(s)”, “you” and “your(s)”). This Privacy Policy describes Sprout’s policies and procedures on the collection, use, and disclosure of your information when you use our application and related services (“Our Service(s)”).

We use your Personal Data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy. 

Collecting and Using Your Personal Data

Personal Data

While using Our Service, we will gather personal information about you, and in some cases your partner/spouse. This information includes:

• Email address

• First name and last name

• Phone number

• Home address

• Platform usage

• Gender

• Sexual orientation or practices

• Medical information

• Health insurance information

• Voice call transcripts, or chat conversations between you and Sprout advisors.

• Calendar appointments

We need this information to provide Our Services, but we treat this data as highly confidential. 

Use of Your Personal Data

Sprout uses your Personal Data in the following ways:

• Providing advisory services.

• To contact you via email, chat messaging or push notifications.

• To provide you with relevant content in your application or via other forms of communication.

We may also use anonymized basic demographic information to get insight and improve Our Service.

Sharing of your Personal Data

We will under no circumstances share your personal information with third parties unless we collect your expressed consent.
With your consent, we may share your personal information with a partner/spouse, third-party health care professional or any other purpose.

Application Usage Data

Some usage data is collected automatically when using the Service. Usage data may include your device information (browser, operating system, version),  which pages you visit, and when.

This data is anonymized and never contains Personal Data. Its purpose is to help us improve the service and find out for example how features are used.

Tracking Technologies and Cookies

We use cookies for two purposes:

1. Cookies are a means for applications to remember who was logged in as they are using the application. These are sometimes called ‘Functionality cookies’.

2. Our analytics software also uses some cookies to track the ‘Application Usage Data’.  These cookies are strictly used to improve the product and provide us with general statistics on how users use the service. 

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Sprout will also retain Application Usage Data for internal analysis purposes. Application Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

All your information is processed and stored on our servers, which are hosted by third-party service providers such as (but not limited to) Amazon AWS.
This means that your Personal Data may be transferred to computers outside of your country or jurisdiction, where data protection laws may differ from those in your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Sprout will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that we delete your Personal Data.  We will comply with this request within 30 days after acknowledging your request.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so. We may also retain some anonymized general statistics and demographic information.

To request we delete your Personal Information, send us an email at support@sproutfamily.ca.

Disclosure of Your Personal Data

Business Transactions

If Sprout is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation

• Protect and defend the rights or property of the Company

• Prevent or investigate possible wrongdoing in connection with the Service

• Protect the personal safety of Users of the Service or the public

• Protect against legal liability

Security of Your Personal Data

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect your Personal Data, We cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If You click on a third-party link, You will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us by email: support@sproutfamily.ca